Refund policy

14-day change of mind policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or replacement.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can return back the item or ship it to "16 Clifton street Bentleigh East VIC 3165". Please note we don't provide the shipping label for any of the returns or replacements.

 

 

Exchanges

The item that can be exchanged is the products that meet our 14 days change of mind policy. Products/items after 14 days of purchase are not illegible for exchange.

 

Refunds

The item that can be refunded is the products that meet our 14 days change of mind policy. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Products/items after 14 days of purchase are not illegible for return and refund. 

 

Warranty.

We provide a 1-year warranty on all our products. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

For warranty replacement. Please visit us or ship it at "16 Clifton Street Bentleigh East VIC 3165" Please note we don't provide the shipping label for replacement. During the warranty period, the lights/item cannot be refunded or returned, we will replace the faulty parts if needed.

 

Discounted/Sale items

All conditions above are exempted for discounted/sales items except for the "14-day change of mind policy". There is no warranty or replacement covered in discounted/sales items. Discounted/sales items can still return or refund within 14 days from the purchase date. Products/items after 14 days of purchase are not illegible for return and refund. 

Exceptions / non-returnable items

We only accept exceptions for items/products that meet our 14 days change of mind policy. Items/product that is more than 14 days after are not eligible for return and refund.